How to File a Complaint with SEBI (SCORES Portal)

What SCORES is for

SCORES (SEBI Complaints Redress System) is the official channel for lodging a complaint against SEBI-regulated entities - listed companies, registered brokers, mutual funds, and other registered market intermediaries. It doesn't cover complaints against unregistered entities or matters entirely outside the securities market.

Before you file: approach the entity first

SEBI expects investors to first raise the grievance directly with the company or intermediary concerned. SCORES is the escalation path if that doesn't resolve things satisfactorily - not the very first step.

How to actually file one

1. Register on scores.sebi.gov.in with your name, address, email, PAN, and mobile number - login credentials are sent to your registered email.
2. Log in and fill the complaint form, specifying the nature of the grievance and the entity involved, with supporting documents uploadable as PDFs.
3. Receive a unique registration number on submission - this is what you use to track the complaint's status going forward.
4. A SCORES mobile app is also available on Android and iOS, for filing or tracking on the go.

What happens after filing

The entity the complaint is against is required to respond within SEBI's prescribed timelines, and the case remains visible and trackable in your SCORES account until resolved or closed.

The takeaway

SCORES is free, entirely online, and the correct first formal escalation point for a grievance against anything SEBI actually regulates - keep the registration number safe, since it's your reference for every future update on the case.